Quick Answer: What Do I Do If I Didn’t Receive A Package From Amazon?

What do I do if my Amazon package never arrived?

Amazon missing packages:

  • Call 1 (888) 280-4331- speak with customer service for a tracking update.
  • Ask neighbors if they received the package.
  • Wait 36 hours after the expected delivery date and time to file a claim.
  • Start a claim with Amazon here. . .

How do I contact Amazon about missing items?

Just sign in to your Amazon account, go to that order, click on it and you’ll get a menu .. you can detail the issue in the email from there and they always make it right within 12 hours. Go to Amazon pull up your account, then your orders, find what is missing, click on it and it will give you a choice of what to do.

How do I report a wrong item to Amazon?

To request a refund on an eligible order:

  1. Go to Your Orders.
  2. Locate your order in the list and click Problem with order.
  3. Select your problem from the list.
  4. Select Request refund.
  5. Enter your comments in the text box.
  6. Select Submit.

What do you do if your Amazon package is stolen?

Here are the steps to take if your package is stolen:

  • Search everywhere. Look behind and under objects, check with neighbors, your apartment office, and previous addresses for your package.
  • Locate the tracking number.
  • Contact customer service.
  • Contact the shipping carrier.
  • File a police report.

Can I get a refund if my package was stolen?

If your package was stolen and there’s evidence, take photos and submit those too. If your USPS lost package was insured, you should be able to get a refund directly from USPS. If your USPS package was stolen, you should be able to go through the seller to receive a replacement or refund.

Can I file a police report for stolen package?

File a Police Report

If you seriously suspect something has been stolen from your stoop, call the police. Without witnesses, they won’t be able to do much, but they will take note of the incident. Filing a police report can also be useful if you try to make an insurance claim on the missing delivery.

What happens when you file a police report for a missing package?

Filing a false police report is a crime. Anyone filing a false police report may be prosecuted under California Penal Code section 148.5 PC. Filing a false police report is punishable by imprisonment in county jail not exceeding 6 months, or by fine not exceeding $1,000, or by both.

What happens if UPS loses my package?

UPS Authorizes the Claim

If the package is not located, a Damage/Loss claim letter will be sent to you, the shipper, via email, fax, or post. If the package is found, UPS will not approve the claim and will route the package on to the recipient. UPS will notify you when the package is delivered.

Does Amazon refund undelivered packages?

When the carrier returns an undeliverable package to us, you will be issued a full refund (including shipping charges). If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us.

Can you keep a misdelivered package?

As long as the merchandise is addressed to you, you may keep it. If it is addressed to someone else, then you are obligated to make reasonable efforts to either return it or deliver it to the intended recipient.

Did not Receive UPS package?

If your driver completed the delivery, then the package’s tracking status or a delivery notice (a UPS InfoNotice® ) should indicate where your driver left the package. If you still cannot locate the package, contact the sender of the package to initiate a trace process with UPS.

How much money does Amazon lose on stolen packages?

When its packages get stolen, the entire cost of the stolen item plus duplicate processing and shipping is at stake for Amazon. Last year, the company paid nearly $28 billion in shipping costs, which include expenses for sortation and delivery centers and transportation.

How many Amazon packages are stolen a day?

With package theft at an all-time high, Amazon and others are fighting back. Package theft is at an all-time high, with 1.7 million packages stolen or lost every day in the U.S., according to researchers at Rensselaer Polytechnic Institute.

What do I do if my package is stolen from the door?

Here’s What to Do If a Package Is Stolen

  1. File a police report.
  2. Contact the sender.
  3. Report it to Amazon.
  4. Report it to FedEx.
  5. Report it to UPS.
  6. Report it to USPS.
  7. Prevent future package thefts.

How do I file a missing package with Amazon?

To file a claim, go to your Orders List and select “View/File Claim” on the order. Follow the on-screen instructions, which will require you to select a reason for the claim. Reasons for claims can include: Returned order that was not refunded.

How do you contact Amazon about an order?

Contact Associates Customer Service

If you can no longer access that address we are unable to assist you via email, please call us at 1-800-372-8066 for assistance.