What Happens If Hermes Lost My Parcel?

Can I get a refund from Hermes?

If you no longer need to send your parcel, you can cancel your order and request a refund.

Please note that to be eligible for a refund you must: Be the contract holder with Hermes International.

Have booked the delivery within the last 28 days.

How do I speak to someone at Hermes?

Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.

How do you check if a parcel has been delivered?

To confirm whether your package has been delivered, track your shipment. Your tracking page will show the progress of your parcel, including whether or not it has been delivered and, if you required it, the signature.

What do I do if my parcel is not delivered?

Check the delivery address you gave the seller. Then contact them and ask where your order is. If the seller claims they’ve delivered it or don’t know where it is, you can ask for a redelivery. You might be able to get a refund in some circumstances.

How do I report a missing Hermes parcel?

The parcel I sent is lost

You can only register a claim for loss if your parcel has not scanned for 3 working days or more after the delivery estimate. You can find your estimated delivery date here. Should this be the case, please click here to chat and begin our claim and enquiry process.

How can I speak to Hermes UK?

Contact Hermes Group by calling their local-rate phone number 0330 333 6556 in order to speak to a customer service advisor about your Hermes parcel delivery or myHermes parcel drop-off service.

How long does it take Hermes to return?

If your parcel was collected by a courier, it will typically reach the recipient within 3-5 working days. If your parcel was dropped off at a ParcelShop or Parcel Locker, it will typically reach the recipient within 2-4 working days.

How do I contact myHermes by phone?

Phone number: 0330 808 5456.

Can I contact my Hermes courier?

How can I contact myHermes? You can contact myHermes by email or webchat. Our team of advisors are available to answer your questions between the hours of 8am-8pm Monday to Friday and 8am-6pm on weekends.

Is a 0330 number free?

No, 0330 numbers are not freephone numbers. However, they aren’t premium rate numbers so it should cost the same to call as any other landline. As many phone providers include free minutes to landlines, the call will often be free if it does not last longer than the number of monthly allocated minutes.

How do I track my parcel from the post office?

Check your delivery’s progress

Track a package you’ve posted easily with our Track & Trace tool. Just enter the reference number on your tracking label or receipt.

Can you track a parcel with your address?

So there’s no such record to search. The sender of the parcel should be able to use your name and address to search their records and provide a tracking number as long as was sent with a ‘tracked’ service. Still, one way or another, an actual tracking number is always assigned and needed to track a parcel.

How can I track my parcel without tracking number?

To track a package without a tracking number through UPS, visit UPS’s website and register for a UPS My Choice account, then use the provided dashboard tools to locate your package. If you’re tracking a package through USPS, sign up for Informed Delivery on the USPS website and use the portal to track your items.

Is Hermes Parcel Return free?

It’s so simple, you don’t need to worry about a printer and you can return at your convenience. (This service is only for FREE returns offered by MISSGUIDED, Clarks, Jacamo, Simply Be., JD Williams, Disney Store. We will have other retailers joining this service soon).

Is Hermes return free?

You can return your order for FREE with the Hermes Collection service. Returns are FREE and trackable. You have 28 days from the date you receive your order to return it for a refund.

How can I get a hold of Hermes?

Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.

What if a package gets lost in the mail?

Contact your local post office to file a claim about the package. Call, e-mail, or go visit the local post office of the sender or the intended receiver of the package. Get in contact with the USPS Mail Recovery Center, which is basically the lost and found of the postal service.